WEBSITE AND APPLICATIONS PRIVACY POLICY
By using this Website, the Applications, and/or communicating electronically with PLAZA HOTELS & RESORTS through its website www.plazaandorra.com, the personal data requested from the User are collected and processed. The data provided by the User will be incorporated into an automated file of personal data, owned by PLAZA HOTELS & RESORTS, which will be processed for the purpose of providing the services requested by the User. The User authorizes the automated processing of the personal data provided, necessary for the provision of the agreed services, which are governed by this privacy policy.
Personal information collected from registered clients is stored in a database owned by PLAZA HOTELS & RESORTS, which adopts technical, organizational, and security measures that guarantee the confidentiality and integrity of the information, in accordance with the provisions of LQPD Law 29/2021 of 28 October on the protection of personal data, as well as the EU General Data Protection Regulation (GDPR) 2016/679.
PLAZA HOTELS & RESORTS, through its website, will use the data provided by the User internally to inform the User of promotions and publications that may be of interest.
The User agrees that their personal data may be shared with other hotels within the PLAZA HOTELS & RESORTS group solely for the purpose of providing better service, always respecting Andorran legislation on the protection of personal data. Such data will not be communicated to third parties, except when strictly necessary to manage and maintain the relationship with PLAZA HOTELS & RESORTS or with the User’s prior express consent.
In any case, the data will be processed with a level of protection according to applicable Data Protection regulations and will not be subject to automated decisions.
The data controller of the personal data provided by the User when accessing and using the Website and Applications is PLAZA HOTELS & RESORTS, with registered office at: Ctra. de la Comella, 11 – AD500 – ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA).
The legal basis for processing is PLAZA HOTELS & RESORTS’s legitimate interest in maintaining the existing relationship with the User and, where applicable, the User’s consent. Therefore, PLAZA HOTELS & RESORTS will collect and maintain the User’s data while the relationship is active and, where applicable, the User has not revoked their consent for the processing of their data.
In any case, when personal data is no longer necessary for the purpose for which it was collected and until it is definitively deleted, it will be retained in a blocked state.
Any registered user may, at any time, exercise the right of access, rectification, and, if applicable, deletion of their personal data provided to the website www.plazaandorra.com, by sending a written communication to PLAZA HOTELS & RESORTS, Ctra. de la Comella, 11 – AD500 – ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA).
This communication may also be made by sending an email to our Data Protection Officer – DPO: BERTA FAURA: proteccio.dades@grupcierco.com.
The User agrees to notify any changes or modifications to the personal data they have provided. Any loss or damage caused to the Website or its agents, PLAZA HOTELS & RESORTS, or any third party due to the communication of incorrect, inaccurate, or incomplete information shall be the sole responsibility of the User.
Loyalty Card Consumers
PLAZA HOTELS & RESORTS processes the identifying data provided by consumers for different purposes: on the one hand, to send information requested by the consumer via commercial communications and/or newsletters, process incidents or claims, and keep them informed about PLAZA HOTELS & RESORTS activities; and on the other hand, to maintain the security of its establishments.
The legal basis for processing is consent, the performance of the contractual relationship, and, where applicable, legitimate interest, as well as, when applicable, maintaining security.
PLAZA HOTELS & RESORTS respects the confidentiality of personal data and, if necessary, will communicate it to the authorities in compliance with its legal obligations.
Data will be retained while the contractual relationship that justified their collection lasts, provided that the owner does not object to their processing, or for the time necessary to comply with legal obligations affecting PLAZA HOTELS & RESORTS in case any liability may arise.
CCTV Data
PLAZA HOTELS & RESORTS establishments have security cameras installed, properly announced at entrances and inside the premises. Data obtained through the cameras are stored for a maximum period of 30 days. Hotels guarantee absolute confidentiality in data processing and only communicate it to official authorities and law enforcement agents that request it, as well as to insurance companies when necessary to resolve a claim.
The legal basis for processing is maintaining the security of the establishments and their assets, as well as compliance with applicable legal obligations.
Hotel Wi-Fi
The Wi-Fi network in PLAZA HOTELS & RESORTS hotels is completely free and open access.
The Wi-Fi areas in PLAZA HOTELS & RESORTS hotels do not guarantee the availability or functionality of this free service. By using the free Wi-Fi service, the User acknowledges that PLAZA HOTELS & RESORTS is not responsible for the security or integrity of the data nor for the security of the Users’ systems. The User is responsible for the security of their systems and for using encryption technology when sending emails. The User is also responsible for using correct configuration and settings on their devices.
PLAZA HOTELS & RESORTS reserves the right to remove the Wi-Fi service entirely, modify its conditions or technology, or make the service paid without prior notice.
The Wi-Fi network is available only for hotel guests.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All content on the Website and Application, including, by way of example, texts, photographs, images, icons, links, as well as graphic design and source codes (hereinafter, the “Content”), are intellectual property of PLAZA HOTELS & RESORTS or third parties, without granting the User any exploitation rights under applicable intellectual property law, except those strictly necessary for the use of the Website and Application.
Identifications, names, or distinctive signs are the property of PLAZA HOTELS & RESORTS or third parties, and access to the Website and/or Application does not grant any rights over these identifications, names, or signs.
DISCLAIMER
THE OWNER acts with the utmost diligence to ensure that the data and information on the website are up to date at all times; however, it does not guarantee nor is responsible for the accuracy and timeliness of the website content, reserving the right to modify it at any time. THE OWNER is also not responsible for information obtained through links included on the website.
The duration of the website service and the services is indefinite.
Notwithstanding the above, PLAZA HOTELS & RESORTS reserves the right to interrupt, suspend, or terminate the provision of the Website service or any of its integrated services.
PLAZA HOTELS & RESORTS provides no guarantee and is not responsible, under any circumstances, for damages of any kind that may arise from:
Lack of availability, maintenance, or proper functioning of the Website and/or its services or content.
Lack of usefulness, adequacy, or validity of the Website and/or its services or content to meet specific needs, activities, results, or expectations of Users.
The existence of viruses, malicious programs, or harmful content.
The reception, obtaining, storage, dissemination, or transmission of content by Users.
The illegal, negligent, fraudulent, or improper use of the Website, its services, or content by Users.
Lack of legality, quality, reliability, usefulness, or availability of services provided by third parties or websites available to Users.
Failure by third parties to comply with their obligations or commitments regarding services provided to Users through the Website.
Commercial relations with clients will be governed by general conditions established by THE OWNER in a specific document, if applicable, or by specific agreements with clients.
TERMS OF USE
Using this website implies full acceptance of the terms of this legal notice. Any disputes related to this website will be governed exclusively by the law of the Principality of Andorra. All users, regardless of the territorial jurisdiction from which they access, agree to comply with these clauses, expressly waiving any other jurisdiction that may apply.
All information and documentation available in languages other than Catalan on this website are provided for informational purposes only. In case of discrepancy between content in other languages and the original Catalan version, the Catalan version shall prevail.
