Legal Notice

By using this Website, the Applications and/or communicating electronically with PLAZA HOTELS & RESORTS through its website www.plazaandorra.com, personal data provided by the User will be collected and processed. The data provided by the User will be incorporated into an automated file of personal data, owned by PLAZA HOTELS & RESORTS, which will be processed in order to provide the services requested by the User. The user authorizes the automated processing of the personal data provided, necessary for the provision of the agreed services, which are governed by this privacy policy.

The personal information collected from registered customers is stored in a database owned by PLAZA HOTELS & RESORTS, which adopts technical, organizational, and security measures that guarantee the confidentiality and integrity of the information, in accordance with the provisions of the LQPD Law 29/2021, of October 28, qualified as personal data protection, as well as the General Data Protection Regulation (GDPR) EU 2016/679.

PLAZA HOTELS & RESORTS, through its website, will use the data provided by the User internally to inform the User about promotions and publications that it may consider of interest.

The user agrees that their personal data will be transferred to other hotels in the PLAZA HOTELS & RESORTS group, with the sole purpose of a better provision of the service, always respecting Andorran legislation on personal data protection. Such data will not be communicated to third parties, except when strictly necessary to manage and maintain the relationship with PLAZA HOTELS & RESORTS or with prior express authorization from the User.

In any case, your data will be processed with a level of protection in accordance with the applicable Data Protection regulations and will not be subject to automated decision-making.

The data controller for the personal data that the User provides by accessing and using the Website and Applications is PLAZA HOTELS & RESORTS, with a registered office for these purposes at: Ctra. de la Comella, 11 – AD500 – ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA).

The legitimacy for processing is the legitimate interest of PLAZA HOTELS & RESORTS in maintaining the existing relationship with the User and, where applicable, their consent. Therefore, PLAZA HOTELS & RESORTS will collect and maintain your data as long as the relationship is active and, where applicable, the User does not revoke the consent granted for the processing of their data.

In any case, when personal data are no longer necessary for the purposes for which they were collected, they will be kept in a blocked form until their definitive deletion is carried out.

Any registered user may, at any time, exercise their right of access, rectification, and, where applicable, deletion of their personal data provided to the website www.plazaandorra.com, by sending a written communication addressed to PLAZA HOTELS & RESORTS, Ctra. de la Comella, 11 – AD500 – ANDORRA LA VELLA (PRINCIPALITY OF ANDORRA).

Such communication may also be made by sending an email to the address of our Data Protection Officer – DPD: BERTA FAURA: proteccio.dades@grupcierco.com.

The user agrees to notify any changes or modifications of the personal data they have provided. Any loss or damage caused to the Website or its agents, to PLAZA HOTELS & RESORTS, or to any third party through the communication of erroneous, inaccurate, or incomplete information shall be the sole and exclusive responsibility of the User.

Consumers with loyalty cards

PLAZA HOTELS & RESORTS processes the identification data provided by consumers for different purposes: on the one hand, to send information to the consumer who requests it through commercial communications and/or the newsletter, to process incidents or claims, and to keep them informed about the activity of PLAZA HOTELS & RESORTS; and, on the other hand, to maintain the security of its establishments.

We inform you that the legitimate basis for processing is consent, compliance with the contractual relationship, and, where applicable, legitimate interest, as well as, when applicable, the maintenance of security.

PLAZA HOTELS & RESORTS respects the confidentiality of personal data and, if necessary, will communicate them to the authorities in compliance with its legal obligations.

Data will be retained for as long as the contractual relationship that motivated their collection lasts, provided that the data subject does not oppose their processing, or for the time necessary to comply with legal obligations affecting PLAZA HOTELS & RESORTS in case any liability could arise.

Data related to video surveillance

In the establishments of PLAZA HOTELS & RESORTS, security cameras are installed, which are duly advertised at the entrances of the establishments, as well as inside. The data obtained through the cameras are stored for a maximum period of 30 days. The hotels guarantee absolute confidentiality in the processing of data and only communicate them to official agencies and law enforcement officials who request them, as well as to insurance entities as long as they must necessarily access the information to resolve a claim.

The legitimate basis for processing is the maintenance of the security of the establishments at the labor level and of their assets, as well as compliance with the legal obligations affecting them.

Wi-Fi at the establishments

The Wi-Fi network at the hotels of PLAZA HOTELS & RESORTS is completely free and accessible.

The Wi-Fi area of the hotels PLAZA HOTELS & RESORTS does not provide any guarantees regarding the availability and functionality of this free service. By using the free Wi-Fi service, the user acknowledges that PLAZA HOTELS & RESORTS is not responsible for the security and integrity of the data or for the security of the users' systems. The user is responsible for the security of their systems and for using encryption technology when using email. Likewise, the user is responsible for using a correct configuration and parameters on their device.

PLAZA HOTELS & RESORTS reserves the right to withdraw the Wi-Fi service entirely, modify its conditions or technology, or make the service paid without prior notice.

The Wi-Fi zone at the hotels of PLAZA HOTELS & RESORTS is only available to hotel guests.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content of the Website and the Application, including, but not limited to, texts, photographs, images, icons, links, as well as their graphic design and source codes (hereinafter, the "Contents"), are the intellectual property of PLAZA HOTELS & RESORTS or third parties, and none of the exploitation rights recognized by current intellectual property regulations may be understood to be transferred to the User, except for those strictly necessary for the use of the Website and the Application.

The identifications, names, or distinguishing signs are the property of PLAZA HOTELS & RESORTS or third parties, and access to the Website and/or Application does not confer any rights over said identifications, names, and/or distinguishing signs.

DISCLAIMER OF LIABILITY

The OWNER acts with the utmost diligence to ensure that the data and information offered on its website are updated at all times; however, it does not guarantee or take responsibility for the accuracy and updating of the contents of the website, reserving the right to modify such contents at any time. The OWNER shall also not be responsible for information that may be obtained through links included on the website.

The duration of the provision of the website service and its services is indefinite.

Notwithstanding the above, PLAZA HOTELS & RESORTS reserves the right to interrupt, suspend or terminate the provision of the Website service or any of the services that comprise it.

PLAZA HOTELS & RESORTS does not give any guarantee and is not responsible, in any case, for damages of any nature that may arise from:

The lack of availability, maintenance, and effective functioning of the Website and/or its services or contents.
The lack of utility, adequacy, or validity of the Website and/or its services or contents to meet specific needs, activities, or results or expectations of users.
The existence of viruses, malicious or harmful programs in the contents.
The reception, obtaining, storage, dissemination, or transmission by users of the contents.
The unlawful, negligent, fraudulent use, contrary to these General Conditions, to good faith, to generally accepted uses or to public order, of the website, its services or contents, by users.
The lack of legality, quality, reliability, utility, and availability of the services provided by third parties and of the websites available to users on the website.
The non-fulfillment by third parties of their obligations or commitments regarding the services provided to users through the website.

Commercial relationships with clients will be governed by the general conditions that, as the case may be, the OWNER may establish in a specific document for that purpose, or by the specific agreements that may be reached with clients.

TERMS OF USE

The use of this website implies full acceptance of the terms of this legal notice. Any disputes relating to this website will be governed exclusively by the laws of the Principality of Andorra. Any user of the website, regardless of the territorial jurisdiction from which they access, accepts compliance with and respect for these clauses, with express waiver of any other jurisdiction that may correspond to them.

All information and documentation available in languages other than Catalan on this webpage is provided solely for informational purposes. In case of discrepancy between the content of the version in other languages than Catalan and that of the original version in Catalan, the latter will prevail.